Help Center > Help Center > Knowledgebase

Search help:

Return Policy


Return Policy

Your satisfaction is important to us, and we realize that in some instances, you may need to return one or more items from your order.

Bad Wolf Entertainment Store accepts returns on items eligible for return only within 30 DAYS after the date on which your order shipped.

In order to be eligible for return, the item must be returned in resalable condition (which means the item is returned unopened in its original condition with no sign of use, wear and tear, or cosmetic or other damage), unless we verify that the item was damaged or lost during shipment to you.

If the item was damaged or lost during shipping to you, we will file a claim with the shipping carrier and a replacement or refund (including initial shipping charges) will be issued upon completion of the claim verifying the damage or loss. Original product packaging is required for filing a damage claim.

Shipping charges for your initial order will be refunded ONLY if the return is due to our error (for example, wrong product sent) or if the product was damaged or lost during shipping. Otherwise, we will deduct the initial shipping charges from the refund amount.

Personalized items (including products that have been customized with a specific date or for a specific recipient), made-to-order items and other items identified as non-returnable (for example, by including a statement such as “all sales final” on the applicable product page) are not eligible for return, and all sales of non-returnable items are final.

How to Return an Item

In order to return an eligible item, you must follow the steps below:

  1. Contact Bad Wolf Entertainment Store at or 1-(970) 439-1993 for return instructions. In order to return an eligible item, contact Bad Wolf Entertainment Store at or 1-(970) 439-1993 for return instructions.

  2. For all returned items with a price of $500 or more, a $25 restocking fee will be deducted from any refund, unless the return is due to our error (for example, wrong product sent) or if the product was damaged or lost during shipping.

  3. In order to be eligible to receive a refund for a returned item:

  • The item must be returned, in resalable condition, in its original carton and packaging, and securely sealed.
  • The shipping carton must be returned to the address specified in our return instructions and must include the original packing slip and/or documentation that describes your reason for return. This will assist our Customer Service Center in processing your return request more quickly.
  • The item must be returned with all its original documentation, including any applicable Certificate of Authenticity.

Items returned without preauthorization from us are not eligible for a refund.

Photographs of the returned item and/or packaging may be requested in order to expedite your request for a replacement or refund.

A return must be packed carefully. Each item eligible for return remains your property until we receive it back in satisfactory condition. For your own protection, we suggest that you insure with your carrier any package containing merchandise with a value of $50 or greater and that you ship your package by a trackable method and request a confirmation of delivery from your carrier.

Shipping Fees

You are solely responsible for any fees or charges associated with your return, including but not limited to postage, shipping, international duties, taxes, return freight, and refused shipment return charges.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If your refund request is approved, then your refund will be processed, and we will issue a refund in the amount of the price you paid for the returned item, including taxes, minus (if applicable) initial shipping charges and restocking fees, to your credit card or another payment method you used to place your order for that item, usually within 3-5 business days.

If you have questions about your return or refund request, please contact us at

Sale items (if applicable)

The refund amount on sale or discounted items is limited to the actual purchase price paid.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you would like to exchange a defective or damaged item for the same item, send us an email at or call us at 1-(970) 439-1993 to arrange a return and repurchase.



We are able to issue eligible refunds to a gift recipient via a store credit.  After the returned item is received, a gift certificate code will be e-mailed to you.  If preferred, a refund can be issued directly to the purchaser’s original method of payment.

Was this article helpful? yes / no
Related articles Terms of Sale
Article details
Article ID: 5
Category: Terms
Rating (Votes): Article rated 3.7/5.0 (9)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies